IMPROVING THE SYSTEM OF ELECTRONIC GOVERNMENT SERVICES FOR THE POPULATION AND ENTREPRENEURS
Keywords:
e-government, government service, e-government service, “single window” principle, integration, digitizationAbstract
This article describes the concept of e-government services and traditional public services, as well as the procedure and features of their use. In particular, over the past two years, the pandemic that has entered our country has proved the importance of remote work, electronic communication with government agencies, and the electronic use of public services. The article also describes the concept of public service and e-government service, the legislative framework created in the field of public service over the past 5 years and the work done in this area. We have to admit that e-government services not only save the time and money of citizens but also prevent unnecessary hassle, various bureaucratic obstacles and corruption that can arise in direct contact with a government agency. In addition, among the achievements to date, the work to be done and the problems in practice were also discussed. Accordingly, proposals have been developed for the progress of e-government services, its widespread dissemination, the establishment of mutual electronic document exchange between government agencies, and the establishment of a system of short-term services to the population and businesses through the digitization of paper documents.
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